Payments and Refunds

Last updated: 22 July 2026

1. General provisions

This page sets out the payment procedure for paid WORKIUM services, as well as the conditions for refunds in cases provided for by these rules or applicable law.

By using paid WORKIUM services or making a payment, you confirm that you have read and agree to these terms.

2. Payment for services

WORKIUM may provide both free and paid services.

The cost of each paid service is stated before the order is placed or payment is made.

Payment is made using one of the methods available on the platform through the relevant payment providers. WORKIUM does not store users' bank card details.

After successful payment, the user receives access to the relevant service, or the service begins to be provided in accordance with its description.

3. Refunds

Unless otherwise provided by the description of a particular service or mandatory provisions of applicable law, the user may submit a refund request to WORKIUM.

Each request is reviewed individually, taking into account the circumstances of the particular case, whether the service was provided, and the requirements of applicable law.

A refund may be issued, in particular, if:

the payment was charged by mistake or duplicated;
the paid service was not actually provided for reasons attributable to WORKIUM;
a refund is required by applicable law.

4. Cases where a refund may not be possible

A refund may not be issued if:

the service was properly provided or fully completed;
provision of the service has already begun, including where it was partially completed and the user refused to continue receiving it, unless otherwise provided by law;
the desired result could not be achieved due to decisions by employers, public authorities, third parties, or other circumstances beyond WORKIUM's control.

5. How to submit a request

To request a refund review, the user may contact the support service and provide:

their name;
email address;
information about the payment made;
a description of the reason for the request.

Where necessary, WORKIUM may request additional information required to verify the circumstances.

6. Review period

WORKIUM makes reasonable efforts to review refund requests as quickly as possible.

If a refund is approved, the funds are returned using the same payment method used for the original payment, unless otherwise agreed by the parties or required by law.

7. Contact information

If you have questions about payments or refunds, please contact:

WORKIUM OÜ

Kaupmehe tn 7-120, Kesklinna linnaosa, 10114 Tallinn, Harju maakond, Estonia

Email: [email protected]

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